Cancellation & Refund Policy

• Before dispatch: you can cancel free of charge — call or WhatsApp 088866 63002, email pradeepreddy@focuscorp.in, or raise a complaint with your order number (for example FN00042). Prepaid orders are refunded in full.
• After dispatch: the order can’t be cancelled, but you may refuse the delivery. Once the parcel is back with us, we refund a prepaid order in full, less any delivery charge you paid.
• We may cancel an order ourselves if an item is out of stock, mispriced or can’t be delivered to your address. You’ll be told why and refunded in full.

Please check your parcel when it arrives. If an item is damaged in transit, doesn’t work out of the box, isn’t what you ordered, or has parts missing, tell us within 7 days of delivery — call or WhatsApp 088866 63002, email pradeepreddy@focuscorp.in, or raise a complaint. Include your order number and photos or a short video of the packaging and the item.

We will then arrange a pickup or ask you to bring the item to our store, inspect it, and either:

• replace it with the same item (or an equivalent, if you agree), or
• refund you, if a replacement isn’t available or you prefer a refund.

For some brands of laptops, printers and other electronics, a fault reported after the first use must be confirmed by the brand’s authorised service centre (a “Dead on Arrival” certificate) before a replacement. We’ll help you arrange this.

There’s no charge to you for returning an item that was damaged, defective or wrong.

Because most of what we sell is electronics that can’t be resold once opened, we can’t accept returns for:

• a change of mind, once the seal or packaging has been opened;
• items damaged after delivery, through misuse, liquid, power surges or unauthorised repair;
• opened consumables such as ink, toner, ribbons and cartridges;
• software, licences and items that have been installed or configured for you;
• items reported after the 7-day window — these are covered by the manufacturer’s warranty instead.

Faults that appear later are handled under the Warranty Policy. None of this affects your rights under the Consumer Protection Act, 2019.

• Approved refunds are sent to your original payment method — UPI, card, net banking or wallet — and reach you within 5–7 working days, depending on your bank.
• For Cash on Delivery orders, we refund to your bank account or UPI ID; we’ll ask you for the details.
• Delivery charges are refunded when the return is due to our error or a damaged, defective or wrong item.
• We’ll tell you by WhatsApp, SMS or email once the refund has been processed.

If your refund is late or you’re unhappy with how a return was handled, call or WhatsApp 088866 63002, email pradeepreddy@focuscorp.in, or raise a complaint, or see Grievance Redressal.